We offer 24/7 online support via email and live chat is available during business time. Customer Support team members are real, friendly humans. We love answering questions, solving your problems, and receiving your feedback to improve our service better. We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective help over the phone.
We keep our support online for a few reasons:
- It's faster. We can quickly get to the bottom of your questions without putting you on hold.
- Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.